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How Telus lost its credibility |
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| Posted by | Steve Anderson | | Date | Friday, April 12, 2013 - 01:05 |
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Canadians and even
the CRTC[1] know our cell phone market
is broken. Canadians pay some of the highest prices for some of the
worst service in the industrialized world, and, as we showed in our
recent report,[2]
we’ve been subjected to systemic mistreatment by the Big
Three cell phone providers. Big Telecom lobbyists have responded to
these findings by essentially plugging their ears and callously
refusing to take ownership over these experiences.
A case in point is the 42-page response to our report (nearly
as long as our report itself) that was recently published by
Telus’s director of broadband policy, Craig McTaggart. It
seems that Telus, as one of three firms that controls 94% of the
market, would like to shoot the messenger (which in this case is
citizens across the country) rather than treat Canadians with the
respect they deserve.
Our findings have been supported by University of Ottawa professor Michael
Geist[3] and award-winning technology
journalist and commentator Peter
Nowak,[4] who were also criticized by
Telus recently. Much of McTaggart’s nitpicking and PR spin
has been dealt with by Geist and Nowak on their blogs, so
we’d like to specifically address the criticisms of
OpenMedia.ca in Telus’ long-winded response. |
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| Pages: 1 |
| © OpenMedia.ca |
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